Voiceflow prototype

https://creator.voiceflow.com/prototype/624dcb88cb6dde508cc1c792

Research

positive feedback

We estimate that 128.0 million people in the US will use a voice assistant at least monthly in 2020, up 11.1% from 115.2 million in 2019. This represents 44.2% of internet users and 38.5% of the total population.

https://www.emarketer.com/content/voice-assistant-and-smart-speaker-users-2020

Mobile Users Are 3 Times More Likely to Use Voice Search

(Source: Adobe Analytics)

• Voice-based searches using phones are also 3 times more likely to be specific to certain locations.
• Users of smart speakers usually ask for music 70% of the time, about the weather 64% of the time, and fun questions 53%.
• Online searches make up 47%, news comes in at 46%, and direct questions stand at 34%.

The survey also found that 31% use voice for smart home commands, 30% for ordering/shopping online (according to voice commerce statistics), 17% for take-out food orders, and 16% for flight and hotel research.

https://review42.com/resources/voice-search-stats/

negative feedback

https://infogram.com/how-often-do-you-use-voice-assistants-on-your-phone-1h7j4dvwdlprv4n

How often do you use voice assistants on your phone?

some reasons for not using voice assistant: